Online Customer Service Management

Delivering great customer experiences is a key part of the relationship between company and customer. Organisations in all sectors are therefore constantly looking for ways to positively stand out and give that significance difference to customers.

A good customer service management and support system helps you to not only reduce costs and improve customer retention, but with the right processes, it can be a vital tool for upselling and driving more revenue.

Maple offers you the Customer Service Management over the cloud that helps you to improve customer satisfaction, attract new customers and lower service costs.

The Maple CRM solution provides the full range of customer life cycle i.e. Sales, Support, Contracts and Service. It gives your service and support executives better visibility into customer issues.  The Customer Service capabilities of Maple helps you to assign, track and escalate cases to serve customers more quickly and efficiently. Support staffs are notified about their service schedules and support requests through SMS or Email.

Key Features:

• Customer Management
• Contracts Listing
• Support Requests
• Service Schedules

Benefits:

• Track Customer details in real time and enable better customer retention.
• Provide instant information of service and support schedules to support staffs for faster resolutions.
• Accelerate resolutions by setting up TAT (Turn Around Time)
• Add customer behaviour and their history to the Customer details so that reps do not miss out any details.
• Replicate the Service Schedules by Support Request types.
• Manage Contracts under each Customer and set its duration.

To know more about Maple’s Customer Service Management, visit

 http://maplecrm.com/Maple_CRM_features.php

Good Customer Service for a great Success

Good Customer Service is the lifeblood for any business. Its not only sales that can bring profits to business. Its also the service and support that you give to your customers that can drive your business smoothly with success.

Maple CRM provides Customer Support Management feature that facilitates Customer Enquiries, Contracts & Support Requests.

Contracts & Support Requests can help in streamlining the customer specific process and help in resolving customer issues efficiently. The contracts lets you to easily manage different service level agreements between your company and the customer with well defined time frame, information and status.

Support Requests can help in creating tickets for customers in terms of complaints, issues as faced by them. With an ease to set the time frame for each support request, there is always an effective service to the customers from your company.

What more? You can define what specific attributes you need for your Customer details, Contracts or Support Request. Collect information as needed and store each record in the system. You can also add multiple contacts for a customer entry. That way, you have every information at one place with just a click.

You can assign the support requests to your company’s staff for them to work on and make closure. The solution also sends an email on this behalf so that staff is aware of the support request assigned to him.

Customer Service is crucial for any business and providing it in an effective way and making customers satisfied will help your company grow in a big way. Maple ensures that you have a smooth ride of your business process and increase success. If you want to know what others features Maple can offer to your business, then do visit the Maple CRM Website .