CRM Highlights

Highlights of Maple CRM system:

Extend your CRM

Integrate your Maple CRM account to your website or webpages. Customize your application to capture leads directly from website.

Track your Sales Activities

Monitor complete sales cycle of your business. Analyze your sales activities and plan your strategies to meet your margins.

Get connected to Customers

Engage and be connected with your prospects and customers. Communicate to customers right through your CRM application.

Bring Automation

Automate many of your routine tasks and save time. No more administrative work when using Maple CRM.

Secure Document Storage

Store all the documents, bills, quotations associated to a Customer at one place. Search and tag the customers easily. Send documents to Customers directly through Email.

SMS based Lead Generation

Sales agents can generate leads quickly through just a simple SMS. Your Sales Executives need not be always connected to internet to access CRM system.

Customer Support Desk

Manage virtual support desk with Web Interface. Simple and an efficient way to handle all your customer services queries.

Sales Analytics & Reports

Get insight on sales progress and performance. Make better decisions with CRM reports.

For more details, visit http://maplecrm.com

Online Customer Service Management

Delivering great customer experiences is a key part of the relationship between company and customer. Organisations in all sectors are therefore constantly looking for ways to positively stand out and give that significance difference to customers.

A good customer service management and support system helps you to not only reduce costs and improve customer retention, but with the right processes, it can be a vital tool for upselling and driving more revenue.

Maple offers you the Customer Service Management over the cloud that helps you to improve customer satisfaction, attract new customers and lower service costs.

The Maple CRM solution provides the full range of customer life cycle i.e. Sales, Support, Contracts and Service. It gives your service and support executives better visibility into customer issues.  The Customer Service capabilities of Maple helps you to assign, track and escalate cases to serve customers more quickly and efficiently. Support staffs are notified about their service schedules and support requests through SMS or Email.

Key Features:

• Customer Management
• Contracts Listing
• Support Requests
• Service Schedules

Benefits:

• Track Customer details in real time and enable better customer retention.
• Provide instant information of service and support schedules to support staffs for faster resolutions.
• Accelerate resolutions by setting up TAT (Turn Around Time)
• Add customer behaviour and their history to the Customer details so that reps do not miss out any details.
• Replicate the Service Schedules by Support Request types.
• Manage Contracts under each Customer and set its duration.

To know more about Maple’s Customer Service Management, visit

 http://maplecrm.com/Maple_CRM_features.php

How to make use of a CRM Software?

There are multiple ways how CRM can be beneficial to your business. It is for you to identify the loop hopes and let CRM do the work there. Here are few ideas that you can implement in your business process.

Integrate it with your Accounting and Billing department:
Your accounting team can easily have access to the customers financial data & invoice history and can easily generate invoices for customers without spending much time.

Internal Collaboration:
CRM can help your teams to work together more effectively on customers, projects and opportunities.

Review your support process:
Taking time to analyse and review the support process to see whether there is any quicker way of doing things can have a big impact on productivity.

Track customer history:
Analyse which of your products or services are your customers using Understanding the customer buying preference can help in improving customer support and increase the potential to cross-sell other products and services.

Use of Marketing Automation tools:
This tool can help in monitoring the leads interactions and set up automated campaigns and identify the sales-ready leads and target them. This will help in focusing on the most promising opportunities.

Issue Tracking:
CRM enables you to keep track and manage customer complaints. Tracking and managing customer complaints within the CRM application can increase the visibility of issues to the staff and lets to take proactive actions to address the root causes of problems.

Capture Feedback:
How well is your organization running and what could be improved? Often these are ignored. It is ideal for an organization to identify the potential changes and address it.

Integrate Lead creation:
You can integrate your CRM system to your website enabling the automatic creation of lead by reducing the need to re-key data & increase the speed of lead response.

Do you have any queries? Contact Us.