The CRM technologies and systems have by far evolved a lot and walked a long journey upwards since it was first initiated in the 90's. The evolution of this technology is not over yet and will see a lot of new CRM trends in the future too.
Indians have realized the importance of better customer service and this has resulted in better business processes inculcated with customer strategies.
Customers are already treated as kings by almost all businesses, and they have a big hand in determining the sales of the company. With the help of the CRM trends and management this scene is only expected to get much better and provide the customers with even more power than what they have actually ever expected.
The rapid expansion and growth of countries like China and India as options for setting up manufacturing and service bases indicate the number of people that will be added to the list of affluent customers in these countries and which will indirectly lead to the implementation of CRM trends to meet the growing demands.
One of the most important CRM trends is the exponential growth that we are going to see in the years to come by. According to studies, the CRM industry is going to experience a 5 to 10 percent growth rate every year. It is therefore possible that there are going to be more CRM solutions that will be designed for small business in the next few years.
Further article on CRM trends at Business Trends and CRM
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